Tickets for an outage at Ravinias online shopping website, the RavinIA store, may be delayed for up to 24 hours, and the company is warning customers not to try to buy anything from the site until they have gotten a new ticket.
The outage is affecting the company’s online ticketing system.
Ticket sales for the company have been suspended and customers who buy online can get a refund.
Customers who bought a gift card on the company website can get the gift card back if they cancel it within 72 hours.
The outage comes as Ravinía struggles with a series of problems, including a power outage that caused the company to shut down the online store, and a fire that destroyed a refrigerated food delivery truck.
The company said it is investigating whether the fire was caused by the company, and it said it would offer free repairs.
The company said its outage began Wednesday night and affected the site’s ability to sell and order items.
The site is still operational and customers can still buy products online, according to the company.
“We are working to resolve the issue, but we anticipate this outage to be temporary,” the company said in a statement.
“We apologize for any inconvenience caused by this issue.”
The outage began with the power going out at 6 p.m.
ET Wednesday and has lasted for nearly 24 hours.
At the same time, the company has had issues with its ticketing website, where users can log in with their credit card information and pay for purchases.
The website was offline for several hours on Wednesday, and then the site went back online and it remained down.
The RavinIAS site has also been plagued by security breaches, including the theft of personal information including credit card numbers and addresses.
The theft of that information prompted Ravinios security team to shut the site down.
The online ticket system, which is used by customers to buy items online, also was shut down on Wednesday.
Ravinia, which operates more than 30 online retail outlets in Canada and the U.S., is one of the largest online retailers in the world, according the company Web site.
Raviniamas website offers thousands of products ranging from clothes to furniture, toys and other consumer goods.
It sells more than 4,000,000 items in Canada every day, according its Web site, with some items priced up to $10,000.
Ravinias website is part of a network of more than 300 stores and offices that are part of the Ravi Group, which includes major retailers like Walmart, Sears and Target.
The Ravi group also operates online shopping portals like Amazon and Ebay.