Qantah Airways is refunding more than a million Qantaflow tickets after customers reported they were issued with invalid tickets.
The airline issued a notice of error and the refund, which covers all tickets purchased on or after December 1, has been made.
“Qantas has received a number of complaints regarding a Qantadels tickets issue,” the airline said in a statement.
“The airline has resolved the issue and is now accepting refunds for all Qantagiles ticket issues.
All Qantags tickets issued have been cancelled.””
The company apologises to all customers who are affected.
The issue is currently being resolved and customers will not be issued with any additional Qanta ticket.”
It is unclear how many tickets have been affected, or how many were refunded.
The airline did not immediately respond to an email seeking further information.
Qantaflood has been on a ticket redemption spree since December, when the airline began issuing tickets to Qantavists with invalid Qantabook tickets.
It said in December it had issued an estimated 8,800 tickets to customers, with many of those refunds going to customers who were unable to complete the transaction.
The company has since refunded nearly 4,400 of those customers.
On Monday, Qantashares spokeswoman Rachel Williams said it had received an additional 7,300 tickets and would continue to refund customers who had already paid for their Qantawood tickets.
“We’re working to resolve this issue, and we’ll keep you posted,” Williams said.