A major trainline issue has forced a shutdown for the duration of the Christmas period, with delays affecting hundreds of thousands of commuters.
According to TransLink, about 50 per cent of passengers who travelled on the line between Victoria and Brisbane were affected, including the entire Southern Cross line, which connects to the Gold Coast.
The issue was first discovered on Monday, when a commuter reported that their train tickets were being scanned by the system and that some had been unable to buy tickets.
“It’s a pretty large issue, and we don’t know what’s causing it yet, but it’s been affecting a significant number of people,” TransLink said in a statement.
TransLink is warning people not to travel on the Southern Cross, which runs from Sydney to Melbourne, unless they have a valid ticket and have already paid for their ticket.
“The Southern Cross is not affected by this issue, but if you do not have a ticket for the Southern Crossing train line, we urge you to travel with caution,” it said.
“If you do have a Southern Cross ticket and you’re traveling on the rail line, please keep it safe.”
The Southern Crossing is not connected to any of the other train lines, but is operated by Southern Cross Regional Transport Limited.
It is understood that it will not be able to operate until at least Tuesday, when the Southern Railway will be able operate on its own.
But for those who do have tickets, TransLink is advising people to check their email to confirm that they are still on the Northern Cross line.
“Unfortunately, the Southern Rail lines have been affected, and it’s very frustrating for some people,” a spokesperson for TransLink told ABC News.
“For those who were travelling on the Gold Train or the Southern Line, we would like to thank them for their patience and we apologise for the inconvenience.”
The Northern Cross Line is operated as a direct-to-home service.