A woman has been given a guest card issued by a major hotel chain after she refused to give it to her fiance who had just been given one by his wife.
The woman was issued a £5,000 hotel card after she did not give her fiance the ticket she was given for his birthday party, The Mail on Sunday can reveal.
The woman, who cannot be named for legal reasons, had been at the Royal Albert Hall with her fiance when he got a ticket issued to him.
The ticket she had been given for the party was for a hotel room in a private lounge.
She said she was “so happy” with the card, but when she gave it to him he turned it down.
I had to tell him to take it back because I had given him the wrong ticket.””
He was going off for the night, and he left me the card and then went to his room.
I had to tell him to take it back because I had given him the wrong ticket.”
I was shocked.
I’m devastated he has been denied access to a great party, but I’m not the kind of person to give him the card.
“The hotel chain said it was investigating the incident.
A spokeswoman for the hotel chain, who did not wish to be named, said: “This was a very difficult situation for the staff involved and we are extremely disappointed that the ticket was refused to a member of our guest network.”
The woman said she had had her hotel card for a month and had no issues with the issuer.
She was not able to give her name for legal and personal reasons.
A hotel spokeswoman said: ‘The card is issued by Royal Albert Halls.
We would like to apologise for the situation that was brought to our attention and would like our customers to know that Royal Albert is fully committed to making sure that their tickets are always accurate and that they are treated with dignity.’
The spokeswoman said the hotel had been contacted by the woman’s fiance and the company was making inquiries about her.
She said: ”The Royal Albert hall is committed to providing an inclusive environment for everyone, and our guests are treated equally with dignity and respect.
The Royal Albert halls has a zero tolerance policy for discrimination and harassment, and we take every incident of this kind very seriously.
”The company is investigating and working closely with the woman to address any issues raised by her fiance.”
This article was originally published on The Mail On Sunday.