Tickets for upcoming events can be affected by the ticket issues on Ebates and Ticketmaster, according to an Ebates ticket buyer who requested anonymity due to the sensitive nature of the situation.
“I am a regular customer on Ebales and I’ve had the same issues with Ebbs for the past three years,” the Ebates buyer said.
“My Ebbs account has been locked since November and I have to pay for a $100 ticket, so I’m left with a £20 bill on my desk.”
The problem is, the ticket I’ve been paying for has been removed from Ebbs but the one I had paid for, and has been used in the past, has never been refunded.
“The Ebbs customer said they have tried contacting Ebbs, Ticketmaster and Ebates customer service but they have not been able to resolve the issue.”
I contacted Ebbs to find out what’s going on, and they were very apologetic about the situation, but I think the issue is that Ebbs only accepts refunds for tickets purchased online, and I was told I would have to use a credit card, but that is not the case,” the buyer said, adding that they had no way to use PayPal.”
This isn’t a case of Ebbs being the most trustworthy ticket booking website on the planet, it’s a case where Ebbs is just not providing refunds for the tickets they’re selling.
“The EBates customer said the issue was a “real pain in the arse” as the Ebbs team were unable to respond to their requests for information.”
Tickets purchased through Ebbs are only available for immediate delivery, so customers have to wait to receive their tickets. “
I have to do this all over again, as I am now out £20 on my credit card and the only way I will get a refund is to pay another £20 upfront to pay back the money I have spent on the ticket.”
Tickets purchased through Ebbs are only available for immediate delivery, so customers have to wait to receive their tickets.
“It is an inconvenience, but it is what it is, we can’t afford to get these tickets back, as they are not worth it,” the seller said.
“As a customer, I feel bad for those who have had to pay £20 to buy tickets, I do not want to be that person.”
The Ebates seller said Ebbs did not respond to the Ebars customer service emails they had sent but a spokesperson for the company told the ABC the issue would be resolved in the next 24 hours.
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