StubHub is to refund tickets issued by fans to a “foul” group after the company found they had been issued.
The company said it was aware of the issue and would refund the tickets as soon as it could.
“We will do everything in our power to ensure that the tickets are returned,” StubHub said.
StubHub said it did not know if the tickets were issued to people who were “frequent customers” of the company.
The tickets were reportedly issued in early November.
They have since been removed from the company’s website.
A spokesman for StubHub told The Independent the company was aware the tickets had been returned and was looking into how they could be returned.
But the spokesman said the company did not have a policy in place to ensure refunds were given out.
He said the tickets would be refunded once the issue was resolved.
“We have a number of refund processes in place, but these were not part of our original refund process and are now being addressed,” he said.
“Stubhub will work with our customers to ensure all of our refunds are properly processed and returned.”
StubTabs, a travel booking website, had previously said it would refund all tickets issued on the basis of a “flair” as long as they had not been issued to a person who had not previously been a frequent customer of the site.
“If your tickets were given to someone who has previously been on our site, we will refund your ticket, as long you have not been a regular customer of our site,” it said in a statement.
StubMasters, a site for online travel booking, said in November it would also refund all StubHub ticket issues.
A spokesperson for the company said that StubHub was in contact with all affected customers and “we will work to correct any issues”.
“We are aware of this issue and will be contacting the customer directly,” she said.