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Stubhub says it’s banning ticket issuers and ticket resellers in the US

It’s the third time in less than a year that the company has stopped issuing tickets to people who want to buy tickets to sporting events, and the fourth time in the past month that it has banned resellers from selling tickets for sporting events. 

On Wednesday, the company announced that it was taking down its ticket reseller policies from StubHub, including banning ticket-issuing kiosks and ticket issuing kiosks. 

But in a separate statement on Wednesday, StubHub said that it would allow ticket reselling kiosks on its platform “to remain in place until further notice.” 

That means the company will be able to keep selling tickets to resellers on its platforms in the future. 

“Stubhub has been working to eliminate reselling since we introduced ticket resell options in the fall of 2016,” the company said in a statement.

“We believe ticket reselloing will allow us to continue to be a more efficient and reliable ticket marketplace for all ticket buyers, as we continue to improve our processes for customer service and supply chain efficiency.

Stubhub has made strides in improving our customer service experience, including improving our ticket ticket resale processes, and will continue to work to increase the ease of booking tickets.” 

It added that the decision to close ticket reseling kiosks was not related to the ongoing antitrust case against Ticketmaster. 

Serengeti has been using the kiosks to resell tickets for years, and is suing the company for allegedly paying resellers a lower price for their tickets. 

The Justice Department is investigating whether ticket resels artificially inflated ticket prices in the 2014 Winter Olympics in Sochi, Russia. 

StubHub’s decision to end ticket resealing for all events comes after it said in November that it is taking down ticket-selling kiosks from its sites. 

It’s not the first time the company says it will stop ticket reselliing. 

In November, Stubhub stopped reselling tickets for the 2020 Summer Olympics in Tokyo, after complaints about reselling from resellers. 

And in December, the ticket resealer program at the Super Bowl, the largest sporting event of the year, was removed from the site, saying that it “does not provide a fair marketplace for ticket buyers.” 

“The Ticketmaster settlement has resulted in a shift in the landscape of ticket reselvability and we have made a decision to continue removing reseller-based services,” the statement said. 

When asked for comment, a spokeswoman for StubHub told Ars that it believes “this is a good time to change course” and stop selling tickets on its sites, adding that it will continue offering “tickets for sale and resale on its websites.” 

Update: StubHub removed its ticket resaler program from its site. 

(Thanks, Adam!)

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